Many people who receive home care are not happy with their provider. Services might not match what you need, carers may be inconsistent, or communication can be poor. It’s stressful, and it can leave you feeling uncertain about the support you’re relying on.
The Aged Care Quality and Safety Commission shows just how common these frustrations are:
- Over 1,000 complaints were lodged last month alone
- Almost 2,000 complaints are currently open
- 3 in 10 complaints take longer than 60 days to resolve
- 1 in 3 people don’t give a high satisfaction rating for the complaints process
These numbers only capture people who get to the point of making a formal complaint with the Aged Care Quality and Safety Commission. Many more quietly struggle with services that don’t fit their needs. And we know that people receiving care often don’t speak up or raise concerns for fear of backlash.
Not All Providers Are the Same
Every aged care provider is different. So many things impact the quality of care you receive, from workplace culture and staff training to leadership decisions and organisational values, all impact the quality of care.
And different providers cater to different needs. Some providers are linked to religious organisations, others cater to multicultural communities, others might have a greater clinical focus. There are small boutique providers, national operations, not-for-profits, and family run businesses. Finding a provider that aligns with what matters to you can make all the difference.
How Age Care Navigation Helps
If you’re not happy with the service you’re receiving, an aged care navigation provider can smooth out the process and reduce stress. They can:
- Understand your needs, priorities, and lifestyle
- Present you with options that fit your preferences
- Speak to your current provider on your behalf
- Help you switch providers without you having to make any phone calls
Aged Care Navigation can take the stress out of the whole process.
Finding the Right Fit
That’s where My Care Journey comes in.
We listen first.
You tell us what matters most, privacy, lifestyle, independence, pets, social interaction.
We find better matches.
Using our knowledge of providers, we find providers who align with your preferences. Some providers can’t accommodate pets, for example, others can. Some people prefer a friendly, chatty carer; others want professional, structured support.
We manage the conversations.
We contact providers, make referrals, and organise changes for you, so you can relax with peace of mind.
Feeling Supported and Confident
With the right support, switching providers doesn’t have to be stressful. You can feel secure knowing your care aligns with your needs and lifestyle, and that someone is there to support you, every step of the way.
Take the First Step
Book a free conversation with one of our Care Choices Partners and explore how you can feel confident, supported, and cared for.