We’re a team of experts who understand the aged care landscape in Australia. We take the time to get to know you, then match you with a provider that fits your needs. To learn more, head to our How We Work page.

Both our Standard and Premium Navigation Services offer end-to-end support from our Care Choices Partners who take the time to understand your needs and preferences and find providers that are genuinely a good fit. We liaise directly with providers to smooth the process, whether you’re starting services for the first time or changing from one provider to another. We can also speak with your existing provider to help manage your exit and transition to your new provider. If you’re exploring residential aged care, we can arrange tours on your behalf. Once your new services are in place, we’ll continue to check in for three months to help ensure everything is running smoothly.

Our Premium Navigation Service includes all of the above, plus additional face-to-face support for clients in South East Queensland and on the NSW’s Central Coast. Along with everything covered in the Standard service, we also:

• Meet with you in person
• Accompany you on residential aged care facility tours
• Assist with admissions and Centrelink forms

It’s a more personalised, hands-on experience for those who’d like extra help every step of the way.

No referral is needed. Anyone can access our service. Feel free to give us a call to chat about your needs.

Finding aged care on your own is complex. We remove the stress by getting to know you, then using our knowledge and relationships with providers to match you with the right fit. When you go directly to a provider, they’re usually focused on signing you up as a client. With us, you get impartial guidance and support, plus we can field those marketing calls so you receive only the most useful information without the runaround.

We can help you access any provider. We do have partner providers we know well and trust, but our priority is always finding the absolute best match for your needs, whether that’s with a partner provider or someone else.

We can help you explore and access Home care services, Respite care, and Residential aged care. We also work with some providers who offer NDIS services, so if you have an NDIS package and are considering changing providers, we can support you with that too.

Yes. We check in with you for the first three months after your service starts. This helps smooth the transition and ensures you feel supported while settling in. During this time, we can also act as a point of contact between you and the provider if anything needs clarifying.

Yes. We’re here to support your care journey at every stage. If your needs change, you can always come back to us and we’ll help you explore new options.

Yes. If your needs change suddenly, for example, after a hospital stay, we can step in quickly to help you find support. Where possible, it’s always best to start exploring options early, especially for residential care, but we will do everything we can to assist in urgent situations.

Families and carers are very welcome to contact us on behalf of their loved one. We’ll work with you to make sure the person you care for gets the support they need.

Absolutely. We follow strict privacy policies and protocols to ensure your information is secure and confidential.

We start by understanding what’s important to you, such as your needs, preferences, and values. Then we look closely at providers, considering how they operate, their culture, the way they train staff, and the services they offer. This helps us find a provider that feels like the right match for you.

Yes. We support people Australia-wide. We can meet face-to-face on the NSW Central Coast, or on the Gold Coast and across Brisbane in QLD. For people outside these areas, we provide support via phone and video.