Home Financial Information Service 2.0

Financial Information Service

Understand Aged Care Costs with Confidence 

Get clear, independent information about aged care fees, government support and payment options, so you can make informed decisions. 

Independent
Advice

Focused on Your Needs

Australia-Wide Support

Compassionate & Respectful

We'll walk you through:

We provide practical, easy-to-understand information to help you make confident choices about aged care. 

Frequently Asked Questions

Helpful answers about our Financial Information Service. 

What does the Financial Information Service include?

The service includes:
• An initial consultation to understand your needs and get you started
• A tailored report outlining aged care costs relevant to your situation
• A one-hour consultation to go through the report and answer any questions you have

Do you give financial advice or recommend products?

No. We don’t provide financial advice or recommend products. This is an information service designed to help you understand aged care fees so you can make informed decisions.

How is this different from seeing a financial adviser?

A financial adviser provides advice and recommendations tailored to your personal financial circumstances. Our service provides clear, independent information about aged care costs. It does not offer advice or replicate the services of a financial adviser.

Can you help me understand government subsidies and eligibility?

Yes. We can explain how subsidies work and provide general information about eligibility.

Can you explain the difference between accommodation fees, daily care fees, and extra services?

Yes. A key part of our service is helping you understand the different types of aged care fees, how they apply, and what factors may influence them.

Do you provide information about how selling the family home might impact aged care fees?

No. This falls within the role of a financial adviser or financial planner. Our service does not review or analyse your personal finances, we provide general information to help you understand aged care fee structures.

Can you explain how payment options work, such as lump sum versus ongoing payments?

Yes. We can explain how the different payment structures work and what they might mean in different circumstances, so you can make more informed decisions.

Do you provide written information?

Yes. You’ll receive a tailored report before your final consultation. This gives you time to review the information, make notes, and bring any questions to the session. The report is yours to keep.

Is the information tailored to my personal situation?

The report is tailored to the type of aged care services you’re exploring and provides information about how costs might apply in different scenarios. However, it is not individual financial advice.

How much does the service cost?

The service has a fee of $890. This all-inclusive fee covers your initial consultation, tailored report, and final one-hour consultation with our finance team.

Not sure which option is right for you?

Book a free 10-minute consultation and let us help you understand your options. 

My Care Journey is an independent aged care placement and advisory service. We provide personalized, unbiased guidance to help you find the right care and support across Australia.

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