Home Change Home Care Provider 2.0

Change Home Care Provider

Find a better fit for your care, hassle-free 

If your current home care provider isn’t the right fit, we can help you switch easily and confidently. We’ll guide you through the process, from comparing options to handling the paperwork. 

Independent
Advice

Focused on Your Needs

Australia-Wide Support

Compassionate & Respectful

How we make changing providers simple:

Changing providers can feel overwhelming, but you don’t have to do it alone. We provide discreet, practical support so you can explore better options with confidence and peace of mind. 

Frequently Asked Questions

Helpful answers about changing your home care provider. 

Are you a government service?

No. We are an independent service provider offering support to older Australians, their families, and carers.

Where are you located?

We are based on the Gold Coast in Queensland, with a satellite presence on the New South Wales Central Coast. We also deliver many of our services nationwide via phone and video.

Are you a service provider?

No. We do not provide aged care services ourselves. Instead, we support older Australians and their families to understand their options and connect with the providers that best suit their needs and circumstances.

Who do you help?

We work with people across Australia, as well as their family and carers, at any stage of their care journey. While many of our clients are older Australians, our services also include support for those seeking access to medical specialists.

What makes you different from other services?

We are independent, values-driven, no-jargon, and person-centered. We partner with providers we know deliver quality services, but we’re not tied to any one provider, so our advice and support is always impartial.

Can you help me choose between different providers?

Yes. We offer guidance, advocacy, and support to empower you to make an informed decision, whether you are looking for aged care services or a specialist for a second opinion.

Not happy with your current provider?

Book a free consultation and let us help you find a better fit. 

My Care Journey is an independent aged care placement and advisory service. We provide personalized, unbiased guidance to help you find the right care and support across Australia.

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