Both our Standard and Premium Navigation Services offer end-to-end support from our Care Choices Partners who take the time to understand your needs and preferences and find providers that are genuinely a good fit. We liaise directly with providers to smooth the process, whether you’re starting services for the first time or changing from one provider to another. We can also speak with your existing provider to help manage your exit and transition to your new provider. If you’re exploring residential aged care, we can arrange tours on your behalf. Once your new services are in place, we’ll continue to check in for three months to help ensure everything is running smoothly.

Our Premium Navigation Service includes all of the above, plus additional face-to-face support for clients in South East Queensland and on the NSW’s Central Coast. Along with everything covered in the Standard service, we also:

• Meet with you in person
• Accompany you on two residential aged care facility tours
• Assist with admissions and Centrelink forms

It’s a more personalised, hands-on experience for those who’d like extra help every step of the way.

We can help you explore and access Home care services, Respite care, and Residential aged care. We also work with some providers who offer NDIS services, so if you have an NDIS package and are considering changing providers, we can support you with that too.