Care Journey Consultant can provide information, advice, and support tailored to your situation.
Whether you’re just starting to explore aged care, have lots of questions, or need someone in your corner to communicate with your provider on your behalf, we’re here to help.

People come to us at all different stages. Some reach out before their assessment to better understand what to expect, while others use the service when they have specific questions about their circumstances. Many people contact us if they’re experiencing challenges with their provider and want expert support to resolve them.

You can engage our service at any stage, before, during, or after you begin receiving aged care. If it relates to aged care and you’d like expert guidance, we can help.

We can support you with:
• Questions about how the aged care system works
• Advice tailored to your situation
• Advocacy if you’re experiencing challenges or disputes with your provider
• Guidance if you’re unsure where to start

Our role is to meet you where you are and support you in the way that’s most helpful to you.

Aged Care Navigation is about helping people choose and access a provider for home care, residential care, or changing providers. The Aged Care Advocate service is more flexible. It’s designed to support you at any point in your aged care journey, especially if you have questions, concerns, or challenges along the way.

Yes. If you’d prefer, we can communicate directly with your provider for you. Many clients find this helps streamline conversations and takes some of the stress out of dealing with providers.